Refund Policy

As incense is a consumable product, we're unable to accept returns or offer refunds on opened packs unless the product is defective.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or missing items, contact us at hello@cense.in within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or a full refund.

Cancellations

Orders can be cancelled for a full refund any time before they are marked as "Packed" in your order history. Once packed, cancellation is no longer possible.

Processing time

Approved refunds are credited to your original payment method within 5-7 business days.